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As our products are highly personalised and printed to order, we can only offer refunds for products that are defective due to a manufacturing or delivery problem. This refund can be requested within 30 days after delivery and will be issued in the form of a) full replacement of defected or damaged product, b) refund back to the original payment method or c) in the form of a store credit to repurchase.
Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please contact us at and our team will be happy to help. They will guide you through the next steps in our process - if the item is faulty or has been damaged during the shipping process please email us a photo with a brief description of the issue and a replacement will be issued upon confirmation by our team.
If you instead decide to return the faulty or damaged product for a refund, we request that you create the return label and cover the shipping costs to our Australian returns centre, upon confirmation of the defect or damage we will compensate you for the return postage fee. As you will remain responsible for the goods until they reach us, we recommend that you use a secure delivery method which requires a signature upon receipt and which insures you for the cost of the items being returned.
Once we have received the damaged print or photos, you can expect the credit to be issued within 48 hours in form of store credit or a refund directly back to the supplied payment method.